clashodds Privacy Policy — Your Personal Data, Handled with Care

When you register an account on clashodds, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required before withdrawals can be processed. During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts in Philippine pesos — is recorded each time you conduct a financial transaction. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All of this information is collected only to the extent necessary to operate your account, process transactions, verify your identity, and comply with applicable regulations in the Philippines.

The personal data we collect is used primarily to create and manage your clashodds account, process deposits and withdrawals in PHP, verify your identity, and ensure that your account remains secure. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and, where you have opted in, to inform you about promotions available on the Promotion page. Technical and usage data helps us monitor platform performance, identify and fix errors, and improve the overall experience for Filipino players on both desktop and mobile. We may use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify you personally. We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human review. Your data is never used for purposes beyond those described in this Privacy Policy without your prior consent.

clashodds does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of clashodds, our players, or the public. In the event that clashodds undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified in advance if this occurs. Outside of these specific circumstances, your information remains strictly within our control.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Identity verification documents and transaction records are typically retained for a minimum of five years following account closure, as required for anti-money laundering compliance and financial record-keeping purposes. Technical logs and session data are retained for shorter periods and are routinely purged once they are no longer needed for security monitoring or platform improvement. If you request that your account be closed, we will deactivate it promptly and begin the process of removing or anonymising your personal data, subject to any retention obligations that apply. You may contact our support team at any time to ask about the specific retention period that applies to your data. We do not keep your information for longer than is necessary or legally required.

As a registered player on clashodds, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete data, or to delete your personal information where there is no longer a legitimate reason for us to retain it. If you believe that we are processing your data in a way that is unlawful or inconsistent with this Privacy Policy, you have the right to object and to request that we restrict our use of your data while the matter is reviewed. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or contacting our support team directly. We will respond to all data-related requests within a reasonable timeframe and will not charge a fee for standard requests. If you are unsatisfied with how we handle your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

clashodds uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on your mobile or desktop device. We also use analytics cookies to understand how Filipino players navigate the site, which pages are most visited, and where technical issues may be occurring — this helps us continuously improve the experience. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or complete transactions. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for a set period to support features like saved preferences. For any questions about how we use cookies, please visit our FAQ page or contact our support team.